Our Refunds / Returns Policy

When you return a Product to us because you have cancelled the Contract between us within the seven-day cooling-off period. We will process the refund due to you as soon as possible less any deposit paid and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, less the cost of sending the items to you . You will also be responsible for the cost of returning the item to us within 30 days of the date you have written to cancel your contract. If you cancel your order it is your responsibility to return the goods to marblemosaics ltd. You will not however be reimbursed for the cost of returning the goods . In exceptional circumstances marblemosaics ltd may arrange the collection of the goods with our haulage partners but all costs associated will be deducted from any potential refund . In addition & in  exceptional circumstances goods may be accepted for credit but where consent is given a restocking fee of 20 % will be charged plus any additional shipping costs incurred.

When you return a Product to us relying on your other statutory rights or rights under your Contract with us (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you if you are entitled to a refund or replacement (if possible due to stock availability) via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund in relation to the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Adhesive, grout and sealers are non refundable. Marblemosaics Ltd reserve the right not to refund if the goods are deemed as not being in a resaleable condition. 

When purchasing tiles labelled s a Job Lot, this is an item that is put on a particular section of the website to sell at a much reduced price to that of the usual selling price. These goods have a full description explaining why they form part of a Job Lot, they may not be in perfect condition or end of batch and cannot be deemed as perfect condition goods. These products are non refundable and non returnable.

All goods must be checked by the customer on receipt of goods - this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon - Fri) of receipt of goods. The company must be notified by e-mail or fax within 48 hours of delivery of any claims by the buyer of any shortage or damage to goods in transit.For any damages of products, photographs must be sent within 48 hours of delivery to show the full extent of any damages and information about the extent – claims may be refused out of this time line. Risk in respect of the goods passes to the buyer from the moment of delivery.

The Company reserves right not to replace damaged tiles if the total amount is less than 7.5% of the total order. 

We shall be under no obligation to give you a refund in relation to any Product once the seven day cooling off period has expired (unless the Product is defective and/or your statutory rights apply).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Refunds on collections will only be permitted at our discretion in exceptional circumstances and , if accepted  ,only within seven of days receipt . If the return is agreed , a credit note will be issued as reimbursement.

Refunds on overages of delivered goods only (we do not accept back overages of collected products) are accepted back  within 14  days of receipt by the customer , this 14 day period begins the day after the goods are received and we will not accept returns outside of this time period under any circumstances , a 
restocking fee of 20 % will be charged which contributes to the labour & materials used to prepare the order .