Whilst we take reasonable care to ensure that all images of Products published on our Sites accurately depict the Products concerned, we cannot guarantee that the exact colour, texture or qualities of all Products will be apparent from such images. We therefore recommend that you order samples of Products before placing full orders , however even samples cannot guarantee a particular shade/tone of a full order , due to the ever changing batches of stone that we import , they are merely a representation of a colour , as opposed to a specific representation of a shade of White , Grey , Black etc .
You should be aware that Products made from natural materials (including but not limited to, basalt, travertine, limestone, slate, onyx, marble, quartz, quartzite,sandstone and granite) may incorporate naturally occurring variations in colour, texture, veins or other qualities which are considered a feature of such Products.
As with all calibrated material , with any product we describe as "calibrated " , there will be potential for a tolerance of varying dimensions depending on the material & size of slab or tile on some occasions , from the advertised dimensions , this is expected with any calibrated stone , only rectified stone will offer precision in that regard .
You should also be aware that the colour, shading, texture and quality of any products may vary between different batches of the same product. Wherever, possible we will fulfil any single order you place for a particular product from the same crate of material but this does not guarantee that all tiles will be identical in colour,shade or tone and it is recommended to grade the tiles before installation to get a better distribution of colour and to identify any tiles with vastly contrasting colour,shade or tone . However, where you place separate orders for the same products, the products may not be selected from the same batch.
Once the tiles have been fitted to any surface, we will not be held responsible for any shade variance or different batches supplied and / or defective tiles; this all must be checked prior to fitting. Mistakes cannot be rectified after fitting of any tiles; any problems must be reported before fitting to allow resolve.
Not all Products that we supply will be suitable for use with under-floor heating. If you intend to use any Product with under-floor heating it is your responsibility to ensure that they are suitable.
You acknowledge and agree that any issues arising from the matters referred to in this section 10 shall not be regarded as Product “defects”.